Teams: Administration Tips for the IT Pro
Join Ben Powell of Microsoft and Mike Erps of AudioCodes on Friday, June 28 for an update on Teams administration and compatible phones. We will cover roles, security and compliance, policies, operations and reporting, and troubleshooting and monitoring with live demos throughout! Bring your questions.
Ben will review:
- Teams Administrator Roles
- Teams Security & Compliance
- Teams Policies
- Teams Operations & Reporting
- Troubleshooting & Monitoring
Mike will review:
- Direct Routing
- Native Teams devices
About the Presenters
Ben Powell
Ben Powell is a Technical Specialist at Microsoft, focusing in the voice, video and collaboration space. He has spent the past 12 years working in the UC and conferencing space, including Microsoft, Tandberg, Cisco, and Polycom. He is a Louisville local, but is originally from the Washington DC area.
Mike Erps
Mike Erps is the Unified Communications Solutions Manager for North America at AudioCodes. In his role, he manages key alliance partner relationships to ensure alignment of roadmaps in both the short and long term.
Over the past 10+ years, Mike has focused heavily on voice communications and understanding how enterprises can leverage technology to advance their unified communication journeys. With a strong foundation in customer support, moving into a Solutions Engineer role and finally voice consultation, Mike’s expertise has led him into his most recent efforts, Business Development.
Jacques is a local Senior Premiere Field Engineer at Microsoft, specializing in identity and security. He also has extensive experience in Azure technologies and hybrid implementations.
Russell is a Senior SharePoint Consultant at HMB. Having worked in SharePoint for seven years in three different capacities, Russell can answer almost everything on the topic. He is also involved with LouMUG, and wishes to bring SharePoint Saturdays back to the ‘Ville in the future.
Jason Hulsewede is a Partner with Virtual Telecomm and has been in the Technology Industry since 2003. Jason is a graduate of the University of Louisville and lives in Louisville with his wife Kate and two children, Holland and Buck.
Mark White founded Virtual Telecomm in 2004 and is a pioneer in the technology space with building and leading a team to support complex technology solutions. Virtual Telecomm is leading the way with helping clients design and deploy SD-WAN, UCaaS and security solutions that meet the demands of Corporate networks for voice, data and security.
Carroll Moon is the Co-Founder and CTO of CloudFit Software, a Microsoft Preferred Supplier and Microsoft Gold Partner that provides managed services to Microsoft’s Product Groups, including the Office 365 Product Group. Beyond Microsoft’s Product Groups, CloudFit Software delivers Managed Digital Transformation allowing enterprises to have greater velocity to value with their Digital Transformation initiatives, including their cloud initiatives. Prior to CloudFit, Carroll spent 17 ½ years at Microsoft including 10 years leading Service Management for Office 365. While at Microsoft, Carroll led the engineering teams for Office 365’s internal tooling, internal monitoring, and customer-facing service management features including dashboards and APIs. Carroll also spent 4 years in Microsoft Services innovating with Microsoft’s largest enterprise customers to help them move more quickly to the cloud with laser focus on the 
I’ve spent a long time working with business partners across the healthcare, credit card, payroll, and commodities trading spaces implementing technology solutions that drive business outcomes. During these projects, I’ve had the privilege to work with a lot of high-performing and multidisciplinary teams and have seen how they succeed and fail. I love how the cloud has changed the way we work and am excited to see what amazing new technology the future brings.
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