Events

The hard part of the cloud is not the technology planning or implementation.  The hard part of the cloud is ongoing meta-layer management of the services running in or on top of the cloud.  Order of magnitude harder than the ongoing management of the cloud is the integration of “cloud operations” with the existing operations of the rest of the portfolio.  Read more about the strategic opportunity of cloud operations integration here.

Specifically for Office 365 and Microsoft 365, there are a handful of core operational integration topics that must be addressed.

This LouMUG session will cover the most critical points of each of these four bullet points:

1. Monitoring—how will the end-user-experience be monitored, and how will that monitoring integrate into the existing investments in tooling and processes that support the rest of the portfolio?
2. Major Incident Management—using the Monitoring scenarios as one of the inputs, what are the specific Major Incident Scenarios and workflows that need to be addressed within the existing company-wide Major Incident Management workflows?
3. End-User Support—what are the core metrics that need to be aggressively driven during deployment and in run state, and what are the tools and automation that can be immediately plugged into the existing Help Desk tiers and workflows to a) increase resolution rates at lower tiers and b) to consider pushing automation directly to a subset of end-users to further reduce Help Desk calls and to improve user experience
4. Evergreen Management—managing the rate of change delivered by cloud provider
   1. Backend Services—what are the inputs for information, how should they be triaged, how should they be driven to a) avoid impact and b) report measurable business value?
   2. Clients—what are the release cadences for Windows Clients and Office Clients (Pro Plus), and how should those be managed within the context of the existing change, release and client build management processes and workflows?

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About the Presenter

Carroll Moon

Carroll Moon is the Co-Founder and CTO of CloudFit Software, a Microsoft Preferred Supplier and Microsoft Gold Partner that provides managed services to Microsoft’s Product Groups, including the Office 365 Product Group.  Beyond Microsoft’s Product Groups, CloudFit Software delivers Managed Digital Transformation allowing enterprises to have greater velocity to value with their Digital Transformation initiatives, including their cloud initiatives.  Prior to CloudFit, Carroll spent 17 ½ years at Microsoft including 10 years leading Service Management for Office 365.  While at Microsoft, Carroll led the engineering teams for Office 365’s internal tooling, internal monitoring, and customer-facing service management features including dashboards and APIs.  Carroll also spent 4 years in Microsoft Services innovating with Microsoft’s largest enterprise customers to help them move more quickly to the cloud with laser focus on the business and successful run-state.  Carroll lives in Lynchburg, Virginia with his wife and two children.

Add more predictability in your life with Microsoft’s Power BI and Azure Machine Learning Studio.

John Ecken of Tandem Solution will discuss and demonstrate how organizations can use the Microsoft Power BI and Azure Machine Learning to get valuable insights into data. He will look at how the products can be used together to build powerful data models, analytics and reports at a price point even small businesses can afford.

In this presentation you will quickly learn how to:

• Bring in data
• Clean data
• Model data
• Build custom dashboards
• Build predictable models

Bring your questions!

About the Presenter

John Ecken

As VP of Finance and Technology and one of three business owners of Tandem Solution, John Ecken has spent the last 20 years as an instructor and consultant in the IT and Professional Development training industry.

With a passion for technology, security, application design, and development, John Ecken has constructed customized classes and spent countless hours delivering curriculum in the classroom.

In addition to holding various industry certifications, he brings to the table a wealth of programming knowledge and software implementation experience. Alongside his classroom duties, Ecken ensures that the technical operations of Tandem Solution run smoothly and that a high level of satisfaction for all Tandem customers is maintained.

Join us on Friday, September 28 to learn about Azure AD!

As mobility and cloud transform how we work, how we manage identity has to keep up. Join Jeremy Gray, Cloud Solution Architect with Microsoft as he guides us through Azure Active Directory and how to make it work for you.

Jeremy Gray, Cloud Solution Architect, will cover:

• Why identity is important
• Types of users
• Synchronization options
• Reference architecture
• Single sign on
• Examples

Bring your questions!

About the Presenter

Jeremy Gray

I’ve spent a long time working with business partners across the healthcare, credit card, payroll, and commodities trading spaces implementing technology solutions that drive business outcomes. During these projects, I’ve had the privilege to work with a lot of high-performing and multidisciplinary teams and have seen how they succeed and fail. I love how the cloud has changed the way we work and am excited to see what amazing new technology the future brings.

When I’m not building things at work I enjoy making things on my 3D printer and laser cutter, along with making some sawdust in the garage. My wife and I live in Louisville, Kentucky with our three children.

Microsoft Teams: Meet the Hub for Teamwork

Time for Teams! Join us on Friday, August 31 to learn about Microsoft Teams!

Whether you need to coauthor and collaborate on documents, communicate through chat and meetings, make and receive calls, or integrate with hundreds of native and 3rd party apps, Microsoft Teams is your complete hub for Teamwork and productivity.

Microsoft’s Ben Powell and AudioCodes’ Daryl Hunter will join us this month to review Microsoft Teams:

• What is Microsoft Teams?
• Product Overview
• Skype -> Teams transition
• Teams Voice
• Teams Devices
• Demos!

Bring your questions!

About the Presenters

We are joining forces with the Louisville Microsoft Users Group to talk about something that’ll make all our lives easier.

Are you looking for an Office 365 administration tool to automate repetitive tasks?

Or are you looking to access additional capabilities not available in the Admin Center?

Join Composable Systems’ co-founder Jeremy Sublett as he shows you how to administer and automate Office 365 with PowerShell and the Patterns and Practices library.

Jeremey will cover:

• Automating the management of user accounts and licenses
• Automating the Security and Compliance center
• Managing your SharePoint Online tenant.

Bring your questions!

About the Presenter

Jeremy Sublett

Jeremy has over 20 years of extensive knowledge in the software architecture and development. Jeremy is a managing partner at Composable Systems, a custom software firm with such honors as Louisville Fast 50, Best Places to Work in Kentucky, and Inc. 5000.

Jeremy has enjoyed serving the community for many years by speaking for technology community groups and events throughout Kentucky, Indiana, Ohio, Michigan, and Tennessee.

While not working, he spends time with his two boys, and enjoys mountain biking and aviation.

We’re talking about the new Wi-Fi standard at LouMUG on June 29!

Greg Kamer of Ruckus will review the next big thing in Wi-Fi: 802.11ax and what you can expect from the incoming round of Wi-Fi hardware.

Greg will cover:

• OFDMA
• More effective coverage
• Increased efficiency
• Downlink and uplink multi-user MIMO
• Improved battery life
• New power requirements
• Switching considerations

Bring your questions!

Project Management: Managing Expectations and Dealing with Delusions, One Stakeholder at a Time

Join us Friday, April 27 with Solarity’s Bert Walther as he discusses his experience migrating over a thousand machines to Windows 10 for the City of Lexington.

Utilizing case studies, this presentation will cover:

• Simple and visible tools for Human Resource Management
• Tips and tricks for Communications Management
• Radical approaches to Project Sponsor and Stakeholder Management
• Proven methods for driving Scope Management in key Enterprise Projects and Programs

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About the Presenter

Bert Walther

Thank You to Our Meeting Sponsor

Microsoft’s Hottest Collaboration Tool

The Surface Hub: Built for teamwork. Do you need digital tools to unlock creativity? Want to know how to make your meetings more engaging and productive?

Microsoft’s Ben Powell will join us this month to review the Surface Hub:

• What is it the Surface Hub?
• Hardware overview
• Skype Meetings integration
• Project your PC, wirelessly
• Collaborative Whiteboard
• Full productivity with M365 built-in
• Expanded experience with Microsoft Store apps

About the Presenter

Ben Powell

Thank You to Our Meeting Host