About the Presenter

Tony Morrow

Tony is the Principal Solutions Architect at Bellarmine University’s Information Technology Department. With 10 years of experience he is considered a jack-of-all-trades, assisting with managing the University’s network, security, & wireless infrastructure; server & virtual environment; and designs solutions using PowerShell whenever possible. Tony is an avid technology nerd and race car fan with more knowledge than any one person should have.

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About the Presenters

Ben Powell

Ben Powell is a Technical Specialist at Microsoft, focusing in the voice, video and collaboration space. He has spent the past 12 years working in the UC and conferencing space, including Microsoft, Tandberg, Cisco, and Polycom. He is a Louisville local, but is originally from the Washington DC area.

Mike Erps

Mike Erps is the Unified Communications Solutions Manager for North America at AudioCodes. In his role, he manages key alliance partner relationships to ensure alignment of roadmaps in both the short and long term.

Over the past 10+ years, Mike has focused heavily on voice communications and understanding how enterprises can leverage technology to advance their unified communication journeys. With a strong foundation in customer support, moving into a Solutions Engineer role and finally voice consultation, Mike’s expertise has led him into his most recent efforts, Business Development.

Identity is the New Security Plane

Jacques will review

• Security benefits
• Capabilities
• Implementation
• Q&A

About the Presenter

Jacques Guibert

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Create and Automate Workflows with this Office 365 Tool

About the Presenter

Russell Patrick

We All Need to Stay Connected

About the Presenters

Jason Hulsewede

Mark White

Windows Admin Center is FREE to use. Let’s look at it!

About the Presenter

Brent Earls

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Windows Server 2019 is here! Let’s talk about it.

In this presentation, Brent will review:

• Long-term service branch vs semi-annual channel deployment models
• Licensing
• Desktop experience
• Server Core app Features on Demand
• Windows Defender Advanced Threat Protection
• Storage Migration service
• Linux containers
• Kubernetes support
• Encrypted networks
• Low Extra Delay Background Transport
• Persistent Memory support for Hyper-V VMs
• Linux subsystem

About the Presenter

Brent Earls

  

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The hard part of the cloud is not the technology planning or implementation.  The hard part of the cloud is ongoing meta-layer management of the services running in or on top of the cloud.  Order of magnitude harder than the ongoing management of the cloud is the integration of “cloud operations” with the existing operations of the rest of the portfolio.  Read more about the strategic opportunity of cloud operations integration here.

Specifically for Office 365 and Microsoft 365, there are a handful of core operational integration topics that must be addressed.

This LouMUG session will cover the most critical points of each of these four bullet points:

1. Monitoring—how will the end-user-experience be monitored, and how will that monitoring integrate into the existing investments in tooling and processes that support the rest of the portfolio?
2. Major Incident Management—using the Monitoring scenarios as one of the inputs, what are the specific Major Incident Scenarios and workflows that need to be addressed within the existing company-wide Major Incident Management workflows?
3. End-User Support—what are the core metrics that need to be aggressively driven during deployment and in run state, and what are the tools and automation that can be immediately plugged into the existing Help Desk tiers and workflows to a) increase resolution rates at lower tiers and b) to consider pushing automation directly to a subset of end-users to further reduce Help Desk calls and to improve user experience
4. Evergreen Management—managing the rate of change delivered by cloud provider
   1. Backend Services—what are the inputs for information, how should they be triaged, how should they be driven to a) avoid impact and b) report measurable business value?
   2. Clients—what are the release cadences for Windows Clients and Office Clients (Pro Plus), and how should those be managed within the context of the existing change, release and client build management processes and workflows?

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About the Presenter

Carroll Moon

Carroll Moon is the Co-Founder and CTO of CloudFit Software, a Microsoft Preferred Supplier and Microsoft Gold Partner that provides managed services to Microsoft’s Product Groups, including the Office 365 Product Group.  Beyond Microsoft’s Product Groups, CloudFit Software delivers Managed Digital Transformation allowing enterprises to have greater velocity to value with their Digital Transformation initiatives, including their cloud initiatives.  Prior to CloudFit, Carroll spent 17 ½ years at Microsoft including 10 years leading Service Management for Office 365.  While at Microsoft, Carroll led the engineering teams for Office 365’s internal tooling, internal monitoring, and customer-facing service management features including dashboards and APIs.  Carroll also spent 4 years in Microsoft Services innovating with Microsoft’s largest enterprise customers to help them move more quickly to the cloud with laser focus on the business and successful run-state.  Carroll lives in Lynchburg, Virginia with his wife and two children.

Add more predictability in your life with Microsoft’s Power BI and Azure Machine Learning Studio.

John Ecken of Tandem Solution will discuss and demonstrate how organizations can use the Microsoft Power BI and Azure Machine Learning to get valuable insights into data. He will look at how the products can be used together to build powerful data models, analytics and reports at a price point even small businesses can afford.

In this presentation you will quickly learn how to:

• Bring in data
• Clean data
• Model data
• Build custom dashboards
• Build predictable models

Bring your questions!

About the Presenter

John Ecken

As VP of Finance and Technology and one of three business owners of Tandem Solution, John Ecken has spent the last 20 years as an instructor and consultant in the IT and Professional Development training industry.

With a passion for technology, security, application design, and development, John Ecken has constructed customized classes and spent countless hours delivering curriculum in the classroom.

In addition to holding various industry certifications, he brings to the table a wealth of programming knowledge and software implementation experience. Alongside his classroom duties, Ecken ensures that the technical operations of Tandem Solution run smoothly and that a high level of satisfaction for all Tandem customers is maintained.